Ongoing Support & Optimisation
Proactive monitoring, iteration, and continuous feature delivery.
Shipping is just the beginning. Our ongoing support retainers give you direct access to our senior engineering team for proactive monitoring, model accuracy tuning, security updates, and iterative feature development.
- 24/7 uptime monitoring & rapid incident response
- Continuous model tuning & prompt optimization
- Regular security patches & dependency updates
- Dedicated monthly engineering hours for new features
What We Deliver
Monthly Performance & Evals Review
Reporting on system latency, API costs, model accuracy, and user usage.
Priority Feature Backlog Execution
Continuous delivery of new feature requests and UI enhancements.
Frequently Asked Questions
Is an ongoing support retainer required after a build?
No, it is completely optional. We deliver full documentation and source code so your team can maintain the build independently if preferred.
What's actually included in a retainer?
Monitoring and incident response, a monthly performance and evals review, and an agreed allocation for feature work from a backlog you prioritise. You see where the hours went each month.
Can we change or cancel the retainer?
Yes — monthly, no lock-in. A retainer should continue because it's earning its keep, not because of a contract. If a month is quiet we'll tell you rather than invent work to fill it.
LET'S BUILD SOMETHING
REAL.
Book a free 30-minute strategy call. No pitch decks, no pressure — just an honest conversation about what's possible.